For your own safety please only use the transformer supplied with our product. This is very important to maintain the guarantee and not cause any damages to the product.

Our micro LED bulbs are not replaceable. If your product is not working correctly and is still under warranty, please contact us for help navigating to Support/Service and Repair section.

Yes, you can, but please make sure that the bulb is not positioned between the door/frame contact area, as in this case you can damage the micro led bulb which is not replaceable. In the event of the wire being passed through a metal door or window frame make sure that the wire is not damaged, if you notice any damage please stop use.

This product is intended for indoor and outdoor use, however the power/transformer plug is not waterproof and must be kept indoor or in a sheltered place outdoors. The copper wire string lights are IP44 rated and can be used outdoors.

No, this is a delicate product therefore please avoid rough handling and pulling the wires too hard. This is a decorative item, so the wires are very flexible but not heavy duty.

Most sellers do not offer warranty for this kind of product however we strongly believe in our products and offering our customers full 12 months of warranty, after registration. You will need to register your warranty within 30 days from the date of purchase. If you want to register your warranty, please navigate to Support/Warranty Registration section on our website and fill in the form. You will need your Amazon order number and proof of purchase e.g. a screenshot or picture of the amazon purchase order.

Remote control will work up to 15-20m distance from the LED control unit. The radio frequency waves easily penetrate through walls, so they will work in your entire average size home.

Yes and no. You can’t connect them together, but you can plug multiple sets in different places and control them using only one remote. When you are going out you can switch all your lights off using only one button.

Yes, whichever mode you choose, it will stay the same after switching the lights on again.

Every product we are selling is certified according to highest European and British standards. We have RoHS and CE certification so please rest assured that the products you are buying from us are safe to use.

Yes, the copper wires are not bare, they have special extremally resistant coating and the voltage they are powered is almost equal to 3 x AAA batteries so is very low and safe to use.

This is the latest innovative technology with discrete copper wire design, and micro LED bulbs which almost disappear exposing beautiful lights shining from your decoration. You can’t compare them to the old-fashioned ones where clear wires are so thick and visible that instead of wires your decoration disappears.

You can create amazing ambience around your home, placing flexible wires around your plants, decorating your or your kids’ bedroom, living room, keeping them in a glass jar or bottle. They make a great impression on your friends and family members, placing the lights around your family pictures, staircase or patio.

Search our website for more creative ideas. We are working on our blog where you will find great ideas how you can use our products, so please subscribe to our newsletter to be informed as soon as new products or blog post are relisted. 

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